Last Updated:
May 6, 2025
This Refund
Policy outlines the terms and conditions under which NikkNok may provide
refunds to its users. Please read this policy carefully before making any
payment on the NikkNok platform.
4.1 General Refund Principles
NikkNok
operates on a strict no-refund policy for digital content and services once
accessed or consumed. However, we recognize that exceptional circumstances may
arise, and we are committed to addressing genuine concerns fairly and
transparently.
4.2 Subscription Refunds
•
Monthly Subscriptions:
Refund requests for monthly subscriptions will not be entertained once the
subscription has been activated and access to the platform has been granted.
•
Annual Subscriptions: For
annual or long-term subscription plans, refunds may be considered on a pro-rata
basis only if the request is made within seven (7) days of initial purchase and
no content has been streamed or accessed.
•
Auto-Renewal Charges: If a
subscription is inadvertently renewed due to a failure to cancel, users must
contact NikkNok within forty-eight (48) hours of the renewal charge to request
a refund. Refunds for auto-renewals will be evaluated on a case-by-case basis.
4.3 Rental Refunds
•
Rentals are non-refundable
once the rental period has commenced or the content has been played, even
partially.
•
If rented content is
unavailable for playback due to a verified technical issue on NikkNok's part, a
full refund or rental credit will be issued.
•
Refund requests for rental
transactions must be raised within twenty-four (24) hours of the transaction.
4.4 Duplicate or Erroneous Transactions
In the event of
a duplicate charge or erroneous billing (i.e., being charged more than once for
the same service), NikkNok will investigate and, upon verification, issue a
full refund for the duplicate amount within ten (10) to fifteen (15) business
days.
4.5 Payment Gateway Issues
If a payment is
deducted from your account but your subscription or rental is not activated,
please contact us immediately with your transaction ID, payment receipt, and
registered email address. NikkNok will investigate and resolve such matters
within seven (7) business days.
4.6 Non-Refundable Circumstances
•
Change of mind after
subscription activation or rental commencement
•
Partial use of subscription
or rental period
•
Dissatisfaction with
content quality or library selection
•
Forgetting to cancel before
renewal
•
Use of incorrect account or
device credentials by the user
•
Violation of NikkNok's
Terms and Conditions resulting in account suspension
4.7 Refund Process
Approved
refunds will be credited back to the original payment method used at the time
of purchase. The processing time for refunds is typically seven (7) to fifteen
(15) business days, depending on the payment service provider and banking
institution.
4.8 How to Request a Refund
To initiate a
refund request, please contact NikkNok's support team with the following
details:
•
Your registered name and
email address
•
Transaction ID or order
number
•
Date and amount of the
transaction
•
Reason for refund request
For any
questions, concerns, or queries regarding this policy, please contact us:
NikkNok Support Team
Email: niknokindia@gmail.com
Phone: +91 9825042072